Terms & Conditions

Updated: November 22, 2025

W PAYMENTS: We are the intermediary in electronic payment processes, facilitating the management, fund dispersion, and electronic payment facilitation, providing basic and effective solutions for international collection processes, allowing working capital to be agile, clear, and secure, through payment management operations, cross-border transactions, international factoring and/or confirming, enabling effective and inclusive processes suitable for execution in SMEs, micro-enterprises, and individuals.

This agreement aims to disclose the regulation of terms and conditions under which W PAYMENTS services are integrated, so it's important that you carefully and thoroughly review the terms and conditions regarding the use policy we have gathered in this document. By accessing this portal and W PAYMENTS services, you agree in full with these terms and conditions (hereinafter T&C) outlined below. If you do not agree, please do not access this portal.

Protecting your privacy is very important to W PAYMENTS. Please review our data processing policy to understand our commitment to maintaining your privacy, as well as the use of your protected information.

SECTION 1. GENERAL INFORMATION

W PAYMENTS declares that:

It is an international consortium, legally constituted in Colombia, subject to inspection, control, and surveillance by the country's regulatory bodies, and it is not a financial service provider nor does it conduct operations involving asset solicitation, holding, or management.

It is authorized as a Facilitator by the Acquiring and Collector Entity on behalf of the Partner for funds resulting from payment orders in its favor. Likewise, W PAYMENTS may enable other payment processing services.

It is a technology service provider that, through its platform, offers the management of payment receipt and dispersion, data analysis, and related services. It acts as an authorized facilitator in the management and mediation of international payments, backed by Banking As A Service (BAAS) agreements.

It does not conduct financial activities or provide any financial, postal wire, or stock services. It also does not authorize third parties to use the Services for such purposes.

W PAYMENTS does not collect resources nor receive bank deposits directly from the public. The economic resources collected by W PAYMENTS are received as a mandate on behalf of the respective Partner, acting as a trusted intermediary for the correct management and delivery of funds according to the detailed instructions contained in these Terms and Conditions. We guarantee transparent and secure resource management in compliance with current legal and regulatory provisions.

Services are provided only to Partners certified with their data and accounts.

W PAYMENTS does not require Partners to accept a specific brand of credit, debit, prepaid, or gift cards to access the Services or a specific payment method.

W PAYMENTS only allows the Partner to accept payment methods authorized by the Acquiring Entities.

Services are enabled for individuals or legal entities (“Partners”) to monetize billed payments on the platforms of the acquiring entities, without prejudice to the conditions established in these T&C.

It does not intervene in the contracts or agreements of the Partner with the acquiring entities, maintaining autonomy in legal relationships and guaranteeing compliance with the contracted services.

Continuous monitoring of the Services is guaranteed to identify and correct potential errors, ensuring their quality and protection against security threats, with the commitment to providing a reliable and secure service.

The Partner declares that:

They are of legal age and have full legal capacity to contract and obligate themselves in the respective capacity in which they act.

They acknowledge and agree that the authorizations granted under these T&C will remain in effect until a Final Cancellation or a Voluntary Cancellation is applied.

They acknowledge and accept that the Services are provided AS IS as described in these T&C, without any other express or implied warranty.

All information and data provided to W PAYMENTS are true, therefore, the documents attached are authentic, true, and verifiable; thus, they authorize verification with any person, national or foreign. The Partner commits to updating their information at least once a year or whenever there is a change in the information provided or when W PAYMENTS requests it.

They acknowledge and accept the Personal Data Processing Policy of W PAYMENTS, which explains how the Partner’s personal information is collected, used, and protected.

They acknowledge and accept that W PAYMENTS may, at any time, verify with Information and Risk Operators or any other entity that manages or administers databases, everything related to their financial, commercial, and credit information present, past and future.

W PAYMENTS does not act under the mandate to promote or exploit businesses in a specific field and within a predefined area or before any acquiring entity, as a representative or agent of the Partner.

The Partner, at all times, will act in their own name before the acquiring entities.

They have all the necessary operating permits, in accordance with the activity or corporate purpose they develop. The Partner assumes full responsibility for the omission in obtaining these permits.

They recognize and accept that the present legal relationship is of a commercial nature. The Partner conducts their commercial activity autonomously and independently, using their own personnel for the fulfillment of their work, without any legal, labor, or administrative subordination between W PAYMENTS and the Partner, their collaborators, and dependents; therefore, concepts such as fees, salaries, subsidies, affiliations, indemnities, and other legal or extra-legal benefits resulting from or during the services of the Partner’s personnel will be assumed exclusively by the Partner concerning their employees, officials or contractors.

W PAYMENTS has no influence on actions derived from the normal course of the Partner’s business or in the setting of prices by the Acquiring Entity, being completely unrelated to the legal link that exists with them.

They acknowledge and accept that W PAYMENTS reserves the right to reject, at their discretion, their registration request to create or activate the W PAYMENTS Account and use the Services.

They will not use the Services, directly or indirectly, for any fraudulent purpose or in any way that interferes with the operation of the Services. Use of the Services must comply with these T&C, applicable laws, and regulations.

They understand and know that the Acquiring Entities and the financial entities involved in the traceability of collections are not subcontractors of W PAYMENTS.

The Partner knows and accepts that these T&C are made available to them electronically and that their electronic acceptance and all activity within the W PAYMENTS Account may be used by W PAYMENTS before administrative or judicial authorities as evidence of the existing legal relationship following current regulations. In any case, the Partner may print a copy of the T&C published at wpayments.co/tyc

SECTION 2. THE SERVICES

As an Aggregator, W PAYMENTS: a). Helps the Partner speed up invoiced monetization, b). Processes transactions and payment traceability, c). Manages payments acting on behalf and account of the Partner to receive the money from the development of the Partner's commercial purpose in a deposit account, provided transactions are enabled before the Acquiring Entity, d). Disburses to the deposit account indicated by the Partner the Net Revenues, e). Debits the corresponding Discounts from the Gross Revenues as stipulated in these T&C.

Technological Solution. W PAYMENTS has developed a Technological Solution, which the Partner can use only and strictly under the stipulations established in these T&C. The Technological Solution includes, a). A Platform for verification, creation, and activation of the W PAYMENTS Account, allowing the Partner to manage their transactions efficiently and securely, and b). Payment processing tools to enable the acceptance of payment methods with the Acquiring Entities.

In any case, Services will be those available when the Partner activates their W PAYMENTS Account, or those that are implemented in the future. W PAYMENTS reserves the right to temporarily suspend the use of Services for security reasons, maintenance or software updates, changes in functionalities, or due to unforeseen situations. W PAYMENTS is not responsible for the availability or potential technical failures that the Acquiring Entity, acquiring processors, or issuers and other entities participating in the payment system may face.

SECTION 3. THE W PAYMENTS ACCOUNT

Account Creation. Only those individuals or legal entities conducting duly enabled and registered commercial or mercantile activities, who have not been subject to Suspension or Definitive Cancellation by W PAYMENTS, can register. To create a W PAYMENTS Account, business data, contact person, and login information must be provided, including an email and a password. These are your access credentials; they will always be required to access the W PAYMENTS Account. When the W PAYMENTS Account is first created, it appears in the registration status, meaning that no transactions can be made until the account activation process is completed.

Account Activation. To use the Services, a W PAYMENTS Account must be “Active.” For activation, the Partner must complete all the personal and business information requested in the linkage form. W PAYMENTS may request additional information or documents at any time, even after W PAYMENTS Account activation. W PAYMENTS will validate the linkage form and verify the applicant's identity. If the application validation is successful, the W PAYMENTS Account will appear active, and from that moment the Services can be accessed. W PAYMENTS reserves the right not to activate (to reject), deactivate, suspend, or permanently cancel the W PAYMENTS account of any person providing incorrect, false, incomplete, or outdated information. Under no circumstances will W PAYMENTS assume responsibility for these measures.

If there are indications that the W PAYMENTS account has been used for criminal, illegal, or contrary purposes to these T&C, the Partner grants express authorization for W PAYMENTS to share their data with authorities to initiate appropriate legal actions.

The Partner is responsible for safeguarding their password and restricting access to their W PAYMENTS Account and Services from their mobile devices, computer, or other applications. Any use made from the W PAYMENTS Account is presumed to be made by the Account-holder Partner; therefore, this use is authentic and authorized for W PAYMENTS. The Partner can request a change or reset of their password through the option enabled on the W PAYMENTS platform.

The W PAYMENTS Account is a user account within the W PAYMENTS Platform, from which the Partner can use the Services. Under no circumstances, W PAYMENTS Account can be understood as a bank account, deposit or account for providing any financial service. The W PAYMENTS Account has a dashboard where, among other options, the Partner can view Income, exchange balances, transaction history, and activate Access Tools. W PAYMENTS may send transaction confirmations to the email provided by the Partner, as well as reports on transactions made during a specific period or the previous week.

SECTION 4. ACCESS TOOLS

W PAYMENTS offers the Partner its virtual service platform and personalized access to enable the W PAYMENTS account. Through these tools, the Partner can monitor, organize, and manage data on payment processing, sales, account statements, and access additional services such as advance balance, Pay Me Now, which allows agilization of working capital over a determined billing period, with a fixed amount provided at the acceptance of this special monetization tool.

SECTION 5. SPECIAL CONDITIONS OF THE BUSINESS SERVICE

Partner Statements. The Partner: Knows and accepts that W PAYMENTS acts as the Partner’s Agent to manage the payments made by the Acquiring Entities for the goods and/or services offered by the Partner underpinning the contractual relationship between the parties.

Authorizes W PAYMENTS to act on their behalf and account, as their agent to receive, disburse, reverse, or retain under Payment Management, with the Acquiring Entities related to the Partner.

Knows and authorizes W PAYMENTS to receive the Partner’s Income temporarily and as their agent in the deposit account registered by W PAYMENTS with the Acquiring Entity.

Authorizes W PAYMENTS to debit from their Income all applicable Discounts as stipulated in these T&C.

Grants W PAYMENTS an irrevocable mandate to, on behalf of and ordered by the Partner, W PAYMENTS may block the Income disbursed to the Partner’s deposit account when an investigation is initiated due to a fraud alert, reported by any of the parties involved in payment management traceability. Income will be blocked in the deposit account until the investigation is completed according to the policies of intervening entities.

Every time transactions are processed in the payment periods provided by the Acquiring Entities, the respective Discount will be applied to the Gross Income that the transaction represents; therefore, the Net Income will be disbursed to the Partner. Discounts mean the rate, financial costs provided by the banking entity, and national law.

The Partner must pay W PAYMENTS an amount for the services, i.e., for payment management and the use of the technological solution or other services that W PAYMENTS may provide.

The W PAYMENTS Fee comprises a percentage calculated on the total transaction amount and a fixed value applied to each transaction regardless of the transaction amount. The charge is made for each successful transaction.

The Partner irrevocably authorizes W PAYMENTS to make this deduction from the income the Partner has for each transaction carried out.

W PAYMENTS will communicate the amount made and current to the Partner, who will have full knowledge of the service costs.

Applicable tariffs apply at the time of acceptance of these T&C or when notified of applicable new tariffs. W PAYMENTS must notify at least fifteen (15) days in advance of the effective date of the increase.

In the event that W PAYMENTS cannot make the discount for the fee or any advance balance (Pay Me Now) made by the Partner, at the time of the transaction, W PAYMENTS may discount another transaction or those Incomes pending Disbursement. In any case, the Partner will always remain obliged to pay and cover directly to W PAYMENTS the amount that cannot be discounted.

The Fee does not include applicable taxes or other legal deductions.

Billing plans. W PAYMENTS will make the respective Disbursement corresponding to the Partner in the deposit account they have designated for this purpose within a maximum term of five (5) business days from the date of approval of the transaction by the Acquiring Entity. The appropriate Discounts will apply to the Disbursement as stipulated in these Terms and Conditions.

W PAYMENTS reserves the right to modify applicable conditions for the Billing Plan, in which case, prior notice will be provided to the Partner.

As a general policy, when a Partner creates their W PAYMENTS Account for the first time, the first Disbursement will be executed after the first five (5) calendar days following the date of the first transaction.

If W PAYMENTS offers various Billing Plans, it may limit the choice of the Billing Plan according to its internal policies and may assign, at its discretion, the applicable Billing Plan to a specific Partner.

Disbursements to the Partner’s deposit account.

Account for Disbursements. The Partner must indicate a deposit account in at least one of the financial entities authorized by W PAYMENTS. The deposit account holder must be the natural person, legal entity, or legal representative registered as a Partner, or under the free and voluntary designation they registered for payment dispersion. In this deposit account, W PAYMENTS will disburse the Net Incomes generated in favor of the Partner. If the Partner needs to change the registered deposit account, they must request it from W PAYMENTS through authorized channels, without prejudice to additional verifications or supports that W PAYMENTS may require for this purpose.

Disbursement Activation. The Partner must complete the linkage process to request the disbursement of the Net Incomes in the indicated deposit account. Required documents must be attached, and additional required information must be provided. W PAYMENTS reserves the right to continue its linkage process, conduct additional evaluations, or reject the applicant’s linkage.

Disbursement Conditions. Net Incomes are disbursed to the deposit account indicated by the Partner per the applicable Billing Plan.

W PAYMENTS will only disburse Net Incomes received in the Partner’s name on credited dates according to the Billing Plan.

Disbursements do not operate automatically whenever an Acquiring Entity performs a transaction.

The Partner acknowledges and accepts that some transactions require additional validation before being considered successful. A transaction may be pending authorization for up to five (5) business days by the acquiring processors or the respective responsible entity in the payment system. When a transaction is pending authorization, it cannot be disbursed, and the Disbursement term begins to run from the effective date that Incomes are credited to W PAYMENTS.

The Partner exonerates W PAYMENTS from any responsibility related to erroneous Disbursements or those not successful due to the improper supply of information by the Partner.

The Partner assumes financial costs and other charges associated with Disbursements made by W PAYMENTS to the Partner’s deposit account.

W PAYMENTS will only make Disbursements in the deposit account recorded in the W PAYMENTS Account.

The Partner can only request the Disbursement of the Net Incomes that appear marked as available in their W PAYMENTS Account.

When the Partner has Incomes pending Disbursement and requests a Voluntary Cancellation, the request cannot be processed until the Incomes are disbursed.

When the Partner has Incomes pending Disbursement and has been inactive for a period exceeding twelve (12) months from the last transaction, they irrevocably authorize W PAYMENTS to Disburse to the last deposit account that appears registered in the W PAYMENTS Account.

The Partner authorizes W PAYMENTS to withhold Incomes for a maximum term of one hundred twenty 120 calendar days due to fraud alerts. Withheld Incomes cannot be disbursed until the validation process for the fraud alert is fulfilled and will not generate any interest or yield rights. W PAYMENTS may also withhold the Partner’s Incomes when clues of fraud notified and based on our security filters are not sanitized; likewise, the Partner conducts Prohibited or Illegal Activities, or misuses the Services. W PAYMENTS will communicate the pertinent instructions to the Partner.

The Partner acknowledges and accepts that payment method holders can present claims, fines, warnings, and/or sanctions on the production transactions made by the Partner, and these controversies are procedures unrelated to W PAYMENTS and conducted by the Acquiring Entity; these claims may originate from a transaction's unrecognized due to fraud or other causes stipulated between the contractual norms binding between the Partner and the Acquiring Entity.

The Partner authorizes W PAYMENTS to apply Discounts to the Partner’s Incomes by virtue of fines, sanctions, or any controversy caused by the Partner, according to what is established in these T&C and/or what the Acquiring Entity disposes of.

W PAYMENTS may request the Partner transaction documents, which must be provided within five (5) business days of the request date.

W PAYMENTS will receive and duly process claims or clarifications submitted by the Partner concerning any inconsistency arising from disbursements, five (5) business days post-event occurrence.

Tax Obligations. The Partner will assume the same tax capacity as W PAYMENTS for tax purposes that the Partner must assume with government authorities. Likewise, the Partner must assume any cost or charge associated with transactions they perform to access or use the services. W PAYMENTS will make the law’s mandatory deductions from the Partner when appropriate, according to W PAYMENTS’ tax capacity, and will deliver the necessary certificates for their tax compliance. The mandate granted by these T&C does not make W PAYMENTS responsible for the Partner's tax obligations. The Partner is solely obliged to know and comply with their tax obligations and those generated concerning the acquiring entities.

SECTION 6. PARTNER RESPONSIBILITIES.

The Partner, without prejudice to other obligations stipulated in these T&C, (i) Shall take care of the legal, accounting, and tax management of their operations; (ii) Refrain from storing, exchanging, supplying, or disclosing, in any way, information related to sensitive personal data, transactions, or any other considered confidential, that may be known in the course of their economic and professional activity, except by express request of the Acquiring Entity, or by order of a competent authority; (iii) Keep the support documents for transactions made through W PAYMENTS Services for two (2) months from the date of each payment processing, to address potential claims; (iv) Ensure their quality policies are clearly aligned with legal contract regulation; (v) Comply with current consumer protection regulations and procedures defined by the Acquiring Entity and W PAYMENTS to comply with said regulation; (vi) Protect their systems, networks, passwords, and/or others considered necessary against unauthorized access; (vii) Maintain commercially reasonable practices aimed at keeping the data privacy of commercial interveners safe and secure; (viii) Comply with W PAYMENTS' reasonable and necessary action requests to maintain the security and integrity of the Services; (ix) Execute updates to the latest software version, security updates, and patches necessary to properly use W PAYMENTS Services.

SECTION 7. FRAUD PREVENTION

The Partner understands that any violation of security and fraud prevention rules stipulated in these Terms and Conditions can result in fines or other losses to W PAYMENTS. As a result, the Partner will immediately indemnify and reimburse W PAYMENTS for any fine or loss caused directly or indirectly by their actions and those of their agents.

Security Alert Investigations. If W PAYMENTS suspects that there has been a security breach, leak, loss, or data compromise in the system, Platform, or application affecting compliance with these T&C, W PAYMENTS may request the Partner to allow an audit of their systems' security and procedures. The Partner must fully cooperate with any information or assistance requests made by the auditor.

SECTION 8. ILLEGAL AND PROHIBITED ACTIVITIES

The Partner is responsible for using the Services in accordance with the purposes established in these Terms and Conditions and current laws. The use of the Services for illegal or prohibited activities is expressly prohibited. Services must be used in their own name or as a legal representative of a legal person. The use of the Services on behalf of a third party is prohibited unless expressly authorized by W PAYMENTS.

The use of Services to develop Illegal or Prohibited Activities is strictly forbidden.

If W PAYMENTS detects that the Partner is using the Services to develop Illegal or Prohibited Activities, it may reject, cancel, and/or immediately suspend the W PAYMENTS Account and use of the Services, with no prior notice or liability of any kind. This is without prejudice to appropriate legal actions that W PAYMENTS may carry out against the Partner or third-party participants in detected Illegal or Prohibited Activities.

The Partner will indemnify and reimburse W PAYMENTS for any sanction or fine imposed by Acquiring Entities, governmental authorities, or W PAYMENTS itself if it is proven that the Partner used the Services for Illegal or Prohibited Activities.

Illegal Activities. W PAYMENTS considers Illegal Activities as all those indicated by applicable law and any activity leading to an illegal purpose and/or cause.

Prevention of Money Laundering and Terrorism Financing. W PAYMENTS is obliged to have policies and procedures aimed at mitigating money laundering and terrorism financing risks. It has established a series of policies applicable to our clients to comply with legislative obligations and mitigate risks. By accepting these terms and conditions, the Partner commits to W PAYMENTS to implement measures to prevent their operations from being used as tools for money laundering activities, handling, investment, or exploitation by any means of money or other assets derived from illicit activities or to give an appearance of legality to these activities. Similarly, the Partner declares that they are not aware of investigations, accusations, sanctions, or convictions by competent authorities national or foreign against themselves or third parties acting on their behalf, or if they are legal entities, their legal representatives, administrators, directors, or third parties acting on their behalf, associates or direct and indirect shareholders with a participation greater than 5% in the share capital or their subsidiaries, nor for the managers of their subsidiaries in any jurisdiction, for the following events:

The alleged commission of crimes related to money laundering, its predicate crimes including those related to corruption, or the financing of terrorism;

For behavior resulting in administrative, disciplinary, fiscal, or judicial sanctions for violations of any anti-corruption law.

Additionally, they declare not to be included in lists managed by any national or foreign authority for the control of money laundering, terrorism financing, and corruption, in any form. In case the information provided by the Partner is false or during the validity of the commercial relationship, W PAYMENTS evidences the existence of investigations, accusations, sanctions, or convictions against the Partner or against any of the natural or legal persons mentioned in the previous paragraph, originating in any of the related events, W PAYMENTS may consequently cancel the W PAYMENTS Account and the use of the Services, terminating unilaterally for just cause the existing commercial relationship without payment of any compensation at W PAYMENTS’ expense.

Prohibited Activities. W PAYMENTS considers Prohibited Activities:

• Gold and other precious metal extraction

• Other non-ferrous metal ore mining n.e.c.

• Emerald, precious, and semi-precious stone mining

• Basic areas of precious metal industries

• Arms and munitions manufacturing

• Material recovery

• Wholesale trade of metals and metallic products

• Supporting activities for other mining and quarrying activities

• Wholesale trade of waste, scraps, and scrap metal

• Activities of currency exchange houses

• Activities of currency buying and selling professionals

• Gambling and betting activities

• Retail trade of pharmaceutical and medicinal products

• Any trade related to companion animals, wild animals, and/or biological material.

SECTION 9. CANCELLATION, DEACTIVATION, AND SUSPENSION

W PAYMENTS reserves the right to cancel, deactivate, or suspend at any time, at its discretion, and without any type of compensation or liability, the W PAYMENTS Account and use of Services.

Cancellation. The W PAYMENTS Account and the use of Services can be canceled by:

Voluntary Cancellation: The Partner may request the Voluntary Cancellation of their W PAYMENTS Account and access or use of the Services. For the Business Service, this request will be processed as long as the Partner has no pending Disbursements under the Billing Plan, or the Partner owes W PAYMENTS any sum of money for any reason. In any case, if the Partner decides to use the Services again, they must request the reactivation of the W PAYMENTS Account through W PAYMENTS’ authorized channels.

Definitive Cancellation: W PAYMENTS may, at any time and for any reason, apply Definitive Cancellation of the W PAYMENTS Account and the use of Services; therefore, the Partner may not, by themselves or through another person, create a W PAYMENTS Account or use services again.

For these T&C purposes, Voluntary Cancellation and Definitive Cancellation are understood as a contractual termination to which the effects described in these T&C follow.

Deactivation. W PAYMENTS may deactivate a W PAYMENTS Account and access or use of Services when in a period equal to or greater than twelve (12) consecutive months since the last registered transaction, the Partner has not used the Services, has no pending Disbursements, or chargebacks to be processed. For the Business Service, the Partner can access their W PAYMENTS Account again by entering their username and password, but must request the reactivation of Services through W PAYMENTS’ authorized channels.

Suspension. W PAYMENTS may suspend a W PAYMENTS Account and/or the use of Services when (i) high fraud levels are recorded according to W PAYMENTS’ policies; (ii) the Partner has not updated their information for over 12 months since the last update; (iii) the Partner uses the Services for illegal activities. Suspension is not contractual termination; therefore, the Partner remains obligated to the stipulations of these T&C. The Suspension of the W PAYMENTS Account disables the use of Access Tools and Disbursement. When a Suspension is applied, W PAYMENTS will initiate an investigation of the Partner. Depending on investigation results, W PAYMENTS may lift the suspension or apply a Definitive Cancellation. The investigation will have a maximum term of 120 calendar days.

SECTION 10. LIMITATION OF LIABILITY

W PAYMENTS limits its liability for uninterrupted access or use in service provision. The provision of Services is subject to technical, technological, or other failures beyond W PAYMENTS’ control. W PAYMENTS will not be liable, under any circumstances, for any indirect, punitive, incidental, moral, special, consequential, lost profits, loss of business opportunity, or reputation damage resulting from use, inability to use the Services, or unavailability of the Services. Nor will it be liable for any damages related to hacking, manipulation, or unauthorized access or use of Services, W PAYMENTS Accounts, data, servers, infrastructure, errors in fraud prevention measures, security controls, or any other security measure, or third parties’ illegal actions. In any case, the Partner agrees that W PAYMENTS’ contract liability or any unspecified liability limit in these T&C will be limited to material, direct, quantifiable, verifiable, and foreseeable damages attributable to W PAYMENTS’ actions or omissions up to the fault level, understood as the diligence degree required from a merchant in the ordinary course of their business. Under no circumstances will W PAYMENTS’ aggregate liability exceed twenty percent (20%) of fees paid by the Partner to W PAYMENTS in the twelve (12) months immediately preceding the claim’s event. W PAYMENTS is not liable to Acquiring Entities or third parties, who cannot attribute any responsibility to W PAYMENTS for any damages or injuries caused by the Partner. W PAYMENTS does not guarantee, endorse, nor assume responsibility for any product or service advertised or offered by a third party. The Partner is solely responsible for managing the W PAYMENTS Account and the Services; therefore, any damage or injury caused by the behavior of their controllers, agents, affiliates, subsidiaries, officials, employees, directors, representatives, and anyone accessing the Services by express Partner authorization, must be exclusively reimbursed by the Partner.

SECTION 11. INTELLECTUAL PROPERTY

W PAYMENTS and its licensors exclusively own all rights, titles, and interests in the patents, copyrights (including derivative work rights), moral rights, publicity rights, registered trademarks, or service marks, logos and designs, trade secrets, and other intellectual property incorporated by or contained in the API, Services, Platform (“W PAYMENTS' Intellectual Property”) or any copies thereof. All rights of W PAYMENTS and its licensors not expressly granted to the Partner in these T&C are reserved.

Under these T&C, W PAYMENTS has been granted a limited, non-exclusive, revocable, and non-transferable license to electronically access and use (software that is part of the Services, as authorized in these T&C) W PAYMENTS’ Intellectual Property and its licensors, only in the manner described in these T&C. W PAYMENTS and its licensors may make software updates for the Services, which the Partner must install to continue using the Services. Software updates may require additional terms, which will be communicated to the Partner beforehand.

W PAYMENTS and its licensors do not sell the Partner or have they granted them the right to sublicense W PAYMENTS’ Intellectual Property and its licensors.

In these T&C, Intellectual Property means all patent rights, copyright, moral rights, publicity rights, registered trademarks, commercial and service mark rights, goodwill, trade secret rights, and other intellectual property rights that may exist now or arise in the future and all applications, registrations, renewals, and extensions, by the laws of any state, country, territory, or other jurisdiction.

SECTION 12. AUTHORIZATION FOR PERSONAL DATA ADMINISTRATION.

The Partner knows and accepts the Personal Data Processing Policy of W PAYMENTS, which explains how the personal information provided by the Partner is collected, used, and protected. This Policy is available on the wpayments.co website.

General Provisions

As a Partner, I authorize W PAYMENTS or whoever represents its rights in Colombia and/or abroad, to comply with the law, the operation of the financial operation, offering and administration of products and/or services, among others, so that, in the development of the activities comprising their corporate purpose, my personal data may be requested, stored, consulted, verified, transmitted, shared, processed, modified, updated, clarified, withdrawn, disclosed, retained or subjected to any type of treatment operation under Law 1266 of 2008, Law 1581 of 2012, and other related personal data protection laws.

Authorizations for Commercial Purposes and for Offering and Administration of Products and/or Services: As a Partner, I authorize W PAYMENTS to: a) contact me by phone, instant messaging directly or through their providers, send me messages by any means, as well as emails and social networks; b) share information with providers and partners; c) consult, request or verify my location or contact information in public or private entities, in Colombia or abroad; d) analyze my consumption habits; e) obtain all the information I require, such as personal data, biometric data, access to facial recognition, fingerprint, and voice identification of my electronic devices and location.

In addition to considering the previously noted purposes, the following are also considered for W PAYMENTS: (a) to validate and verify my identity for the offering and administration of products and services; (b) offer and provide their products or services through any medium or channel for my benefit; (c) supply commercial, legal, product, security, service, or any other information; (d) conduct commercial analysis and investigations, data analytics, statistics, risk, market and financial analysis, and build aggregated information that can be shared with its own customers and third parties.

I declare that: i) I have been informed about my right to know, update and correct my Personal Data and acknowledge the optional nature of my answers to questions asked when they involve sensitive data; ii) This information is accurate, can be used for the update process and is verifiable at any time, and I commit to updating or confirming at least once a year or whenever warranted. I also commit to informing any changes related to contact data, tax residence, address, and commercial activity within 20 days following the change date; iii) For the update, I filled in only information that has changed in the last year; consequently, the not filled information remains valid.

For more information, you can contact: info@wpayments.co

Revocations: Without prejudice to the authorizations I have granted W PAYMENTS for personal data treatment, I declare that I know the right I have to revoke, under the law’s terms, any of the following authorizations: (i) sending text messages for commercial offers; ii) sending emails for commercial offers; (iii) commercial offer by telemarketing of products I do not have at W PAYMENTS; and (iv) sharing information with allied third parties for offering their products through W PAYMENTS' enabled channels.

SECTION 13. OTHER PROVISIONS

Currency Obligations: It is the Partner's responsibility to comply, at their own risk, with all legal obligations regarding currency exchange applicable for Service use. The Partner is responsible for knowing the exchange rules of the commercial activity conducted using W PAYMENTS Services.

Modification of T&C: W PAYMENTS reserves the right to change, add or modify these T&C at any time without giving rise to any compensation. W PAYMENTS will publish such changes on the wpayments.co website, or through other reasonable means. W PAYMENTS may occasionally send a notification to your email or post a notice through its platform, email, or other reasonable means. For those already active Partners, modifications will be effective ten (10) calendar days following the publication date. If after ten (10) days, the Partner has not requested the Voluntary Cancellation of their W PAYMENTS Account, it is understood they have accepted these new modifications of these T&C. For new partners, modified T&C apply from their acceptance at W PAYMENTS Account creation. The Partner should periodically check W PAYMENTS’ website to review modifications to these T&C. The Partner can know when these T&C are last modified by consulting the “Last updated” date at the top of these T&C. Previous versions will be available on W PAYMENTS’ website.

Dispute Resolution: The law applicable to the interpretation, execution, termination, money collection, and in general the law applicable to all aspects of these T&C will be Colombian law. Consequently, any dispute or difference arising between the parties due to the execution, interpretation, or fulfillment of these T&C that cannot be directly resolved, will be submitted to the competent jurisdictional authorities in the city of Medellín.

The Partner will keep indemnified and defend W PAYMENTS and its employees, representatives, agents, directors, shareholders, contractors or subcontractors, suppliers, or service providers at their own expense, from (i) any willful action or culpable omission by the Partner or their employees, representatives, shareholders, contractors or subcontractors, suppliers or service providers; (ii) the violation of any contractual or legal provision strictly related to the object of these T&C that binds the Partner, such as regulatory, banking, tax, and any binding labor obligations to their employees or service providers, whether for salaries, benefits, or indemnities; (iii) any lawsuit, claim or trial initiated by a third party (including Colombian or foreign government authorities at any level) against W PAYMENTS that could affect their respective assets based on or derived from the concepts listed in the numbers indicated here, (iv) illegal or inappropriate use of the Services, (v) violation of any third-party rights, including but not limited to, privacy, publicity, or intellectual property rights, (vi) results from identity theft or cardholder or payment media owner holders fraud, or (vi) any breach of the Partner concerning Acquiring Entities of the duties derived from these T&C, the Consumer Statute, or applicable laws.

If a third-party claim is filed against W PAYMENTS, W PAYMENTS will notify the Partner of the claim and supply copies of all related documentation. Such notice and documentation will be provided as soon as possible. W PAYMENTS may cooperate with the Partner and their lawyers, providing information for the investigation and defense of said claim and any appeal.

These T&C, the Privacy Policy, Fee publications, and any other document the Partner accepts for Service provision form the unique and total document existing between W PAYMENTS and the Partner to regulate the legal relationships derived from the Services. Therefore, it voids any prior verbal or written proposal on the same Services and provides, by itself, merit for the executive demand for fulfilling all obligations and provisions contained herein. In case of contradiction or incompatibility between the terms and conditions of this Agreement and other documents, the provisions in these T&C prevail since they reflect the total, unique, and full acceptance of terms for provided Services, executed in good faith. If any provision or part of these T&C is deemed invalid or unenforceable, then it will be revised and interpreted to meet the objectives of said provision to the greatest extent possible; but in any case, all remaining provisions will continue in full force and effect.

Assignment. The Partner cannot assign these T&C nor any right, license granted under them, nor assign the operation of the W PAYMENTS Account to third parties without W PAYMENTS’ prior consent. Any assignment attempt will be void without W PAYMENTS’ authorization. If the Partner wants to assign their contractual position in these T&C, they must contact W PAYMENTS to follow the stipulated procedure. If W PAYMENTS accepts the proposed assignment, the new Partner must assume all rights and obligations under these T&C. W PAYMENTS may assign these T&C at its discretion without the Partner’s consent and without any restriction, which will be communicated beforehand to the Partner.

This contractual relationship is indefinite term. Termination occurs when (i) the Partner requests Voluntary Cancellation, (ii) W PAYMENTS applies Definitive Cancellation, or (iii) the Services are terminated. In any case, the provisions of Limitation of Liability, Disbursements, Disputes, and Other provisions will continue to be in effect.

PAY ME NOW

The Pay Me Now service is a tool designed for our W PAYMENTS Account partners to advance pending balances to settle with outsourcing service receivers, allowing access to working capital securely and swiftly. This service is not a tool for conducting commercial activities in the exchange market, trading, forex and/or currency market.

The following terms and conditions are established for the proper processing of this service:

Requests are received Monday to Saturday, from 7:00 a.m. to 2:00 p.m.

The partner has two Pay Me Now options: standard advance payment and priority advance payment.

In the standard advance payment, adjusted to the request's reception within the established schedule, W PAYMENTS will execute the operation within a maximum period of 1 business day, adjusted to the TRM at the time of transfer.

In priority advance payment, aligned with the request's framework determined by W PAYMENTS, the payment will be made on the same business day, guaranteeing the transaction with our daily TRM rate.

Operations requested on Saturday will be subject to the receiving bank's holiday policies.

The partner may cancel the Pay Me Now service at no cost one (1) hour after the filing of the procedure; after this period and up to three (3) hours, the cancellation will incur a cost of five dollars ($5 USD), which will be automatically debited in the next current settlement.

Processing errors, personal information, banking, and/or correlation between production and balance advance attributable to the Partner will incur a penalty of five dollars ($5 USD) due to transactional and operational wear and tear, which will be automatically debited in the next current settlement, providing the due communication and pertinent supports.

W PAYMENTS will automatically deduct the amount advanced in Pay Me Now in the next regular and current period settled by the service recipient; if W PAYMENTS does not make the appropriate discount in such a period, it can execute it automatically in the next cycle.

DIGITAL CURRENCY

It refers to the processing of buying and selling digital currencies, an asset that must be used and credited only by the service recipient for payment settling. The authenticity of this digital currency must be endorsed by W PAYMENTS.

The following terms and conditions are established for the appropriate processing of this service. Requests will be received Monday to Saturday, from 8:00 a.m. to 5:00 p.m. Once the partner executes the order, it cannot be canceled or reversed.

W PAYMENTS will have up to three (3) business days following the order reception to execute payment. During this time, information will be verified as well as production and balance to process will be enabled.

If the platform and/or service recipient apply fines, sanctions, or other pecuniary penalties to the partner that were overlooked during the mentioned payment period, the partner fully authorizes W PAYMENTS to automatically debit this value on the partner’s next favor payment, providing the corresponding communication and supports. If this option is not feasible, the partner authorizes W PAYMENTS to initiate collection through executive means, for which this document will serve as executive merit. The right is expressly reserved to claim additional damages.

Errors in personal and/or banking information, affecting or requiring transactional reprocessing attributable to the partner, will incur a five-dollar ($5 USD) penalty. This penalty will be automatically debited from the transfer amount, providing the corresponding communication and pertinent supports.

Executing payments via digital currencies, particularly stablecoins, USDC or USDT, involves significant risks such as price volatility and lack of government backing. The Partners understand and accept that these assets are subject to price variations, potentially resulting in transaction losses. They also assume responsibility for the accuracy of transaction information, as confirmed transactions cannot be reversed. Errors in transaction details may result in losses. Neither W PAYMENTS nor its collaborators are responsible for related losses or damages. Partners release W PAYMENTS from liability for risks not mentioned and should analyze their financial situation and risk tolerance before performing digital currency transactions. W PAYMENTS is exempt from any direct or indirect liability for losses or damages arising from this service.

VALIDITY This Terms and Conditions Policy was approved on July 14, 2025, and takes effect from the same date.